At EdgeWise Consulting Group we are here to help you connect all parts of your organization to help you engage your customers efficiently. Our end-to-end suite brings together agent, Web, social and mobile customer service solutions with workforce optimization and voice of the customer analytics solutions to help your organization optimize its workforce, improve enterprise processes and enrich customer interactions. We offer a comprehensive portfolio of services for customer engagement optimization.
Good Employee and Agent experiences translate to good Customer Experiences. Empowering your business with the right technology tools to optimize customer experience. EWG’s expertise integrate your databases, service processes and multi-media interaction channels with a single, unified, agent interaction desktop for customer service. Agents can access all the information they need without having to spend time browsing and searching for it.
We provide high quality, hassle free professional services for your business.
Customized professional business support service to keep your operations running smoothly all the time.
We help you build business strategy, effectively link your people, work processes and customers to realize true business excellence. EWG helps organizations adhere to these requirements and manage the accompanying risks. We deploys multichannel analytics to better understand your multichannel customers. Customers are now multichannel and as a result customer and employee analytics must also be multichannel. With EWG, you can gain deeper insight into customer interactions across text-based, digital engagement channels
Our specialized training modules focus on niche areas of the industry
To know more about our Solutions and how they can align to your business please write to us at firstname.lastname@example.org
Enabling you to leverage technology investments to work seamlessly with people and processes